One record of every decision, even when the airport’s systems go down.
During a disruption, the same decision reaches the airport operations center, ramp teams, and airlines at different times and through different channels, and no one can easily confirm who has acted on it. Resilient Airports is building a shared, verifiable record of decisions so everyone stays aligned and recovers faster, even when primary systems are unavailable.
One afternoon at a hub airport
Four moments from the same illustrative disruption, in order. Pick a moment, then switch between the two views to compare.
Work in airport or airline operations? Tell us what we got wrong.
Why this matters
The failure is technical. The delay is coordination.
In July 2024, one faulty software update disabled airline systems nationwide. Delta alone reported about $380 million in lost revenue and $170 million in added costs in its filing with the SEC. In January 2023, the failure of the FAA NOTAM system stopped every U.S. domestic departure for nearly two hours.
An airport is run by many organizations with separate systems: the airport authority, airlines, federal agencies, ground handlers. During a disruption, the same decision reaches each of them at a different time and through a different channel: radio, phone, chat, email, or their own systems. There is rarely a reliable way to confirm who has received it and who has acted on it.
The result is mismatched situational awareness: slower coordination, conflicting actions on the ramp, and longer recovery. It is a known, recurring problem that the industry has been working to solve for years.
Why I’m building this
In airline maintenance control, I’ve spent years helping coordinate aircraft recovery when operations don’t go as planned. The hardest part is often not the technical problem. It’s making sure the right people have the right information, and can act on it together, at the right time.
That challenge became my doctoral research at Florida International University, where I studied how aviation operations professionals at U.S. hub airports experience AI, shared operational records, and disruption response. Resilient Airports is where that research meets the real world. We are building a shared, verifiable record of decisions so the operations center, the ramp, and the airlines can recover from disruptions together. The design is patent pending.
Where we are
We are early, and we are listening first.
We are talking with airport and airline operations professionals about how disruption recovery really works. If you have worked through a major disruption, we would value 20 minutes of your perspective. Conversations are confidential, and we never ask for anything proprietary.
prince@resilientairports.com